- I have a Surface Pro (5th Gen) and every time I disconnect then reconnect it to my Surface Dock I get the following error: Unknown USB Device (Port Reset Failed) - driver. I have to remove the device via Windows Settings - Devices. To reinstall I have to go into Device Manager in Control Panel and select 'scan for new hardware.'
- When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘ usb port not working ‘, ‘device descriptor request failed error’ or ‘bugcodeusbdriver’ issues.
After multiple searches I ran across some chipset driver software in a zip file ChipsetIntel10.1.zip. (Oddly, it came from a.ru site but was tested to be clean.) I installed that software and the errors ceased to accumulate.
After a device is installed, it might be necessary to uninstall a device or a driver package. For example, an end-user might decide to replace the associated device, or the driver package might have to be uninstalled when a driver is updated.
When you uninstall a device, you must remove the device node (devnode) that represents the physical instance of the device in the system.
When you uninstall a driver package, you must complete the following actions:
Remove the files that are associated with the driver package from the driver store.
Delete the binary files of the driver package.
This section describes how to uninstall devices and driver packages. It is intended for driver developers who want to provide instructions or tools to their customers.
Drivers Corporation Port Devices Llc
This section includes the following topics: